FAQ

Frequently Asked Questions

How to Create and Edit Views and groups
What are Views and Groups A view is a collection of assets grouped in a user-defined way. Within a view, you can define groups that bundle assets together ...
Tue, 20 Apr, 2021 at 10:03 AM
What are Probes?
What is a Probe? Probes are the link between your environment and the Canopy Manage software. A probe will discover and monitor the devices you wish to man...
Thu, 3 Jun, 2021 at 4:13 PM
What are Manual Assets (Asset Types) in Canopy Manage?
Manual Assets are assets that aren't discovered by a probe or provider, instead, they are created by the end-user to represent any particular physical ...
Thu, 17 Jun, 2021 at 4:54 PM
How to Create an Automation
This document will focus on how to create an Automation on Canopy Manage and the different types of Automations. What Are They? Automations are a set of i...
Fri, 4 Jun, 2021 at 10:11 AM
What is Canopy Manage?
       Canopy Manage is a Next-Gen IoT and IT asset discovery and health management tool. Canopy Manage automates the discovery of assets across IoT ...
Thu, 3 Jun, 2021 at 3:37 PM
What is a Probe Plugin?
A probe plugin is a downloadable piece of software that the Canopy Manage Probe can download from us to provide extra functionality. The probe management sc...
Thu, 3 Jun, 2021 at 4:03 PM
What can I Automate with Automations?
Canopy Manage Automations can be triggered from four base event-types: Asset (can trigger the automation on individual assets, all assets in particular gr...
Thu, 3 Jun, 2021 at 3:46 PM
How do I reset my password?
Forgotten Password If you have forgotten your Canopy Manage password, select the "Can't log in?" link and follow the steps to reset your pas...
Wed, 2 Dec, 2020 at 12:42 PM
Why Can't I See a Feature, but Other Users Can?
There are a few reasons why a feature may not be visible to you though you believe it should.  You may have an ad-blocker disabling our feature-flag servi...
Thu, 3 Jun, 2021 at 3:39 PM
How Do I Create a Manual Asset?
There are three things you will need to create before making the Manual Asset: A Custom Field. A Field Scheme. An Asset Type. After you have created t...
Fri, 4 Jun, 2021 at 10:22 AM