How to own a ticket
In the following, you will be guided in the steps taken to take ownership of a ticket within Connectwise.
Step 1: Click on the ticket link to open it,
Step 3: Change the ticket status to open,
Step 4: Click the Ticket owner tab and Add yourself as the owner,
Step 5: Check who sent the ticket. Therefore, which department of Connectwise it is connected. These are Agatha Dhama – Business station; Sha Wharton – RDA and Lucy Finch – Treeti,